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Frequently Asked Questions

The information on this page will help you get the most out of your time at MarTech. (Haven't registered yet? Get started here.)

But first, an important message from MarTech: Like you, we are deeply concerned about the ongoing war in Ukraine. That’s why we’re donating $10,000 to Save the Children to help support displaced Ukrainians affected by this tragic conflict. Find out how you can donate, too.

When is the event?

MarTech aired live online Tuesday, March 29, and Wednesday, March 30.

So... I missed it?

Not at all! All sessions and keynotes are now available for viewing on-demand.

How long will I be able to watch on-demand content?

On-demand sessions will be available for viewing until August 31, 2022.

How do I log into the event?

Click here to log into MarTech using the email address you used to register for the event and the password you set up during registration. If you don't remember your password, click here to reset it.

How do I watch sessions?

Each session on the agenda will have its own "Watch" button. Click this button to begin watching a given session. (On your My MarTech page, the buttons will read "View Session".)

Can I create a personalized agenda?

Yes! Visit your My MarTech page for instructions on how to create your personalized agenda. Once your agenda is built, access it through your My MarTech page.

Can I get a copy of the PowerPoint presentation?

In most cases, yes! Be sure to check out the "Dig Deeper" section in each session room to download a PDF version of the presentation (if available) and any other resources the speakers may offer.

What do I do if I can’t see the presentation?

In the unlikely event that the video isn’t working, try these handy troubleshooting tips:

  • Refresh your page; this is often the simplest solution to jumpstarting a video that’s successfully working for everyone else.

  • Ensure that any popup blockers or privacy settings that could prevent a video from playing are disabled.

  • Ensure your browser of choice is up-to-date. If it’s not, install the necessary updates and refresh your page.

  • Ensure that the computer you’re on isn’t behind a company firewall or other technical obstacle that would prevent a video from playing.

  • MarTech will stream in all major browsers, but we tend to find that Chrome users have optimal experiences.

If you find a slide hard to read, we recommend you increase the screen size. To do this, you can either click the Full-Screen button on the video player or try modifying your screen zoom by clicking COMMAND and the (-) key on Mac or CTRL and the (–) key on Windows.

I can't hear anything... what do I do?

This may be due to your browser's settings (many now have features that prevent audio from auto-playing). Click the mute overlay if you see one -- or hover over the video window to access and adjust the volume controls. If this does not work, please check the sound preferences on your computer, including the sound output settings.

The video keeps cutting out. How can I fix it?

You’re likely experiencing a bandwidth issue -- use a hardwired Internet connection if possible.

Are transcripts or captions available for presentations?

While we do not currently offer this feature, if you’re using Chrome, you can enable their caption featureClick here to learn more about setting this up for your browser.

All this is great... but I haven't registered yet!

What are you waiting for? Registering is fast, easy, and free. Get started here: https://events.martechconf.com/martech-spring-2022.

Hey! I have more questions!

Send an email to reg@thirddoormedia.atlassian.net and we’ll respond ASAP. Enjoy the event!