VP, Global Customer Support & Social Media, Spotify
Chug Abramowitz has been at Spotify for the past four years and oversees both social media and customer support. He initially joined Spotify to set up customer support on the social media channels. The CS social media team went on to win multiple awards including 3 Webbys for Best Social Media Customer Support.
Currently, he's been focused on how technology can improve Spotify's global social media organization. He and his team have been working with multiple vendors to assemble a social media tool ecosystem that helps manage the entire social media production line from start to finish.